For UK aestheticians and aesthetic practitioners

Nothing slips.
Not a message,
not an appointment,
not a job.

The revenue system built only for aesthetic clinics.

We build and run everything after the click: the advert's page, the reply in seconds, the booked consultation, the chase, the numbers. On your number, in your voice, with your rules.

See it workBook a call
Your existing numberLive in daysNo long-term commitment

Firms that reply within the hour are nearly 7x more likely to qualify the lead than firms that wait an hour longer. Harvard Business Review

L
Lume Aestheticians
replies in about eight seconds
Missed call
  1. 20:15Answered while they still care
  2. Thu 10:00Consultation in your diary
  3. Day 2Plan chased. Treatment booked
  4. Mon 08:00You get the number

It answers

Every missed call, text, Instagram DM and Facebook message you couldn't get back to, in about eight seconds. While they still care.

More consultations from the enquiries you already get, and better ones. Everyone is qualified before a slot is offered.

It books

Asks whether they have been to you before, what they want to change, whether there's a date they're working towards, and where they'd like to be seen. Then two real slots from your diary, a confirmation, a reminder, and a rebook if nobody's in.

Consultations that actually happen, with the answers attached so you know which one to take first

It chases

Every treatment plan, four times over three weeks. Your past clients too, when their course is due again. Then it texts you the number on Monday.

More plans accepted, fewer left to go quiet

Tested before it speaks to your clients.

2,780 clinic messages, each one checked by hand, including the ones that need a person straight away.

2,780clinic messages in the test set, each one labelled by hand with the reply it should get.
TwiceEvery message is read by two separate readers before anything is sent, so one misreading isn't enough to get through.
262of those messages were kept hidden from everyone who built it, so the result couldn't be learned by heart.
2 runsstart to finish on your own account, with real phones, before anything is switched on for your clients.

It knows what a clinic must never say.

By treatment

Never a price before the practitioner has seen them.

Never names a prescription-only treatment. Not once.

Never judges whether something suits them. That's a consultation.

Anything about a treatment already done comes straight to you.

One enquiry, start to finish.

Sunday 20:15 to Monday 08:00. You do the consultation and the treatment. Lance does everything around them.

Sample conversation
Sample conversation
  1. 20:15Answered
  2. Thu 10:00Consultation booked, and kept
  3. Day 2 to 21Plan chased, four times
  4. Mon 08:00The Monday number
Watch the two minute filmMeet the whole team

The enquiries your adverts already paid for.

A message lands while you're with a client. By the time you look, they've booked with whoever answered first. Lance answers it while they still care, and you find out what it was worth.

8 secondsfrom their message landing to an answer in your voice.
Four channelscalls, texts, Instagram and Facebook, all answered in one voice.

What you see on Monday.

A dashboard in pounds. What Lance put in your pipeline, where every enquiry is, and the past clients worth going back to.

Owner dashboard · sample figures

Frequently asked questions

Do my clients know it's AI?
Lance speaks as your business and never announces itself. If someone asks outright whether they're talking to a person, it doesn't lie, it hands them to you. In practice the question almost never comes up, because it reads like your receptionist texting back.
Will it talk about prescription treatments?
No. Promoting a prescription-only medicine to the public isn't allowed in the UK, and the brand names are the thing to avoid. Lance never names one, never prices one and never recommends one. If a client names one first, it doesn't repeat it back. It says the practitioner will talk through what suits them at consultation, and offers to book it.
What if someone asks whether a treatment is safe for them?
It doesn't answer, because it doesn't know and guessing could hurt someone. Pregnancy, medication, a pacemaker, surgery last year: every one of those becomes a consultation with your practitioner, which is both the honest answer and the one that fills your diary.
What about someone worried after a treatment?
That never goes in the diary and never gets reassurance from software. Lance acknowledges it properly, tells them a qualified practitioner will call them back, and puts it straight in front of you with what they actually said.
Does it quote prices?
No. In this trade a price doesn't exist until somebody has seen the face in front of them. It says exactly that and books the consultation. Once your treatment plan is out it chases it, and the moment price comes up it brings you in.
I work from more than one place. Does that work?
Yes. It asks which location suits them before it offers a time, and only offers slots from the diaries you've connected. For a location it can't book directly it says the team will confirm the time, and hands the conversation to you rather than inventing a slot.
What do I have to do?
About an hour across two calls and a screen share to connect your number, your Instagram and Facebook, and your diary. We do the rest. After that, keep some consultation slots open each week and read the Monday text.
Am I tied in?
No. There's no long-term commitment. We'd rather earn the month than lock you in.

Stop paying for enquiries you don't answer.

Book a callWork out your number

Fifteen minutes, and you'll know by the end whether it's worth doing. Or ring 07886 071298, let it ring out, and watch the reply land.