One voice, seven jobs. Your customers meet one office manager. You see each job and the number it owns.
A call rings out. Lance replies as your business, on your number, asks what they're running and when they want it done, then offers two real slots from your diary. Anything it can't answer honestly comes to you, flagged, within seconds.
The number it owns: enquiries answered, surveys booked
A confirmation with the real time, a photo of the boiler or fuse box so your surveyor arrives prepared for their home, a reminder the day before. If nobody's in, two real slots to rebook before your surveyor's back at the van.
The number it owns: surveys that happen first time
Most firms chase a quote once, if at all. Lance chases at two days, six, thirteen and twenty one, each one short and about the actual job. The moment someone mentions price or a competitor, it brings you in.
The number it owns: quotes accepted, days to decision
One review ask at the right moment, never after a complaint. A referral ask a week on. At three months, the one thing that naturally follows what they bought. At eleven months, the annual service.
The number it owns: reviews, referred enquiries, service revenue
Everyone who asked for a quote and went quiet is in a spreadsheet somewhere, and so is everyone you've fitted who never took an annual service. Lance works both lists, a few a day, one message each: what they asked about, or the service and anything else you offer that they haven't had yet. When one replies, it books itself into your diary.
The number it owns: jobs from leads older than ninety days
When you mark a job lost, Lance asks one honest question about what swung it: price, timing, another firm. The Monday text shows you the pattern.
The number it owns: reasons lost, trended weekly
One text every Monday: what came in, what's in the diary, what was chased, what was won, and the one thing leaking. And if a customer ever waits an hour with no reply, your phone buzzes first.
The number it owns: you, knowing
A real price needs a survey, and it says so. The only figures it ever gives are ones you set yourself, such as a survey fee or a call-out charge.
Every slot it offers came from your diary a second earlier. If your diary's full, it says someone will confirm a time, and fetches you.
If a homeowner raises funding, the answer is that your surveyor will confirm what applies to their property. Being confidently wrong about someone's money is how trust ends.
One nudge if someone goes quiet. Four chases on a quote, then it stops. Nobody who's said no, complained or asked to be left alone hears from it again.
Emergencies, complaints, anything technical, anything about price: handed to you, flagged, within seconds. It'd rather fetch you than guess.
Pick up the phone or open the chat and it steps back. Every message it sent is marked in your inbox, so you always know which words were its.
Fifteen minutes, and you'll know by the end whether it's worth doing. Or ring 07886 071298, let it ring out, and watch the reply land.